Communicational skills in a health and social care setting

Is to review and improve my communicational skills in a health and social care setting. To do this I am going to complete two recorded interactions, one as a group interaction and one as a one-on-one interaction. After performing my first interaction I will need to analyse it so that I can improve on my faults before I perform my second interaction. This is important as it shows what I have done wrong, how I can improve it and help me set-up an action plan to improve my communication before my second interaction.

Introduction

Everyone communicates in some way or another, nowadays communication is getting even easier due to new technology being at it’s prime, you don’t just write a letter or speak to someone anymore, it is now possible to use a telephone or a mobile phone for phone calls to far away places, or contact someone through e-mail, but not everyone knows how to communicate effectively.

Communication is not about being a good talker and having a very large vocabulary but is much more importantly about listening and body language, body language experts will tell you that you can quite often tell more about a person through watching them listen and respond to you than actually through them talking to you, most people find it easy enough to lie to people about how they feel, but not many can hide our body language. Listening techniques and good body language can portray you as a good listener; here are a few of the techniques

Communicating in a health and Social Care setting Using my second placement as an example

It’s very simple, and obvious that communication between someone in the health care profession and someone looking to receive treatment is vital. Nowadays clients understand that communication is very important and can cause patient or clients to become very unhappy when communication is not successful.

As the head part of the health and social care group the medical profession has to provide top class effective communication so that correct diagnosis of patient problems. Ineffective communication can lead to incorrect diagnosis. Research shows that only 18 seconds are usually given to a patient to present the stories of there problems before they interrupt and in addition only 2% of patients are given the opportunity to complete there story. Now if this is what it is like in a direct medical setting what is communication going to be like lower down, like a residential home for example. Health care professionals need to focus upon the quality of the clients’ life. Effective communication improves this quality of life because it establishes and addresses the specific needs of each client individually.

Effective communication is part of the care value base (CVB); this means that effectively good communication is a law given right to every care receiver in the Commonwealth that stands under United Kingdom jurisdiction. Effective communication is very important if staff are hoping to achieve the ability to foster people’s equality, diversity and rights; if any worker is not looking to achieve this or is going against the care value base then they would not be carrying out their job effectively. Sincerity and understand are important skills to be portrayed, health workers must be able to show empathy for there clients, to enable them to do this they need to learn about there clients identities, beliefs and cultures. If health workers appear sincere towards there patients there trust and therefore communication should develop well.

The school I used as a setting was a great example of good communication, all the students are called by there preferred name, this gives a child the right to identity, as a young person it is all the little things that are important such as the teachers remembering the students’ birthday and the odd non uniform day. These small things help build up a rapport with the students which means in turn the children learn to trust the teachers and will study better as a result

Confidentiality

Patient-Carer confidentiality has been described as the backbone of the social care structure. Confidentiality allows a patient to be completely open and honest with a care giver without any form of repercussion. A trusting relationship between a care giver and receiver is essential to ensure that the right treatment is received. Any information a carer may from a patient is protected by law by the data protection act (or DPA), the law states that any information received from a patient must be stored and filed in a protected place, whether it maybe a locked cupboard or a password encrypted computer.

The law also states that information received by a company may not be shared with any partner companies of given to anyone without the specific given permission of the individual concerned. This works the same for the Health and Social Care profession, a patients information may not be shared with a member of staff outside the workplace, or with any non-worker with out the given permission of the patient. Only two situations may arise where the given rights to confidentiality and freedom of choice are restricted.

The first is where there may be concern that a patient or client may be considering harming themselves or others or breaking the law in any way, in which case senior staff would need to be notified immediately as important decisions to whether any form of legal aid or counselling is to be required should not be left to be decided by a junior member of staff. The second occasion where an individuals rights may be revoked and replaced for there best interests would be if the care receiver is not in a fit state to make decisions within their own best interests, in which case a close relative or next of kin may be contacted to make these decisions for them.

Maslow’s Hierarchy of Needs ; Discrimination

Discrimination and discriminatory practices in organisations will damage the patient’s quality of life in relation to Maslow’s analysis of human needs. Maslow believed that these needs can be shown using a pyramid table, because one level has to be completed before the next level is begun. There were five levels of Maslow’s hierarchy of needs;

1. Physiological needs ~ this is the need for oxygen and water and the maintenance of a constant core body temperature. These are the strongest needs a person can have because failure to achieve these will most likely result in death.

2. Safety ~ when all physiological needs have been met, the need for security and safety arises; this includes housing and not being inside a hostile environment.

3. Love, affection, belongingness ~ when both needs for safety and physiological wellbeing have been met the need for socialisation emerges. Maslow suggests that some people may seek to counteract feelings of alienation and loneliness at the cost of more important needs. This involves the feeling of belonging (solid friendship).

4. Esteem ~ when all of the first three needs have been met the need to raise esteem becomes dominant. This involves self esteem and is basically the person learning to liking themselves and having the self confidence to stand up and speak up for themselves. This also involves the feeling of respect gained from others. When these needs are fulfilled the person will probably feel like a valued member of society and will more than likely be satisfied with their lives.

5. Self Actualisation ~ The top level of the Pyramid shows itself to be the least important, this means that to feel completely happy about life you have to achieve completion of this level, because it is the top level of the performance pyramid it is therefore also the hardest to achieve. Self actualisation is knowing where you are going with your life and what you want to do with your life, those who achieve this are often very confident and are nearly always very successful with their lives

Placement

For legal reasons I can’t name the place of my group interaction because the place in question has now closed down, and I did not ask for there permission to include there name in my work, however I can still present as much information as possible.

Background;

The placement for my group interaction was local as it is situated in the small countryside village where I live in beautiful surroundings with a superb garden this was a fantastic place for a Residential home. The Owners of the property live in a house just off of the care home’s grounds as to provide extra security and the care home itself has been in business for about 9 years.

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